Privacy Policy

Personal data is generally processed in order to provide the service contracted between you and Pyranex. Data may be collected as provided by you or through cookies on the website. Pyranex may collect data about you which may include:

• Biographical and contact information including name, telephone number, e-mail address, as collected during use of the website;
• Geographic location from where you access and use the website;
• Where you sign up for an account, your username and password and associated account information such as your preferences. Your username and password will be reasonably secured.
• Where you choose to connect to the service from a third-party service, such as Facebook, your information from that service;
• Feedback ratings;
• Other user content you may provide;
• If we ban or suspend you from use of the service, a record of that ban or suspension;
• Identification data of the device on which you use the website;
• Website and communication information such as details collected by cookies and other similar tracking technologies when you use our website;
• Details of support queries you make through our communication channels, and;
• Where we reasonably suspect fraud, details of offences or alleged offences from fraud detection and prevention agencies.

Your personal data will be stored as long as you have an active account. If your account is closed, personal data will be deleted, securely destroyed or anonymised from the databases in accordance with the timelines stated below, unless such data is required to be retained for legal or regulatory purposes or certain legitimate business purposes, including for data analysis, accounting, dispute resolution or fraud prevention. This follows that:

• Data related to each profile will be stored for a reasonable time.
• If the Pyranex website has not been used by you for 3 years, we will notify you and ask you to confirm whether your account is still active. If we receive no reply, we will have the right to close the account and personal data will consequently be deleted, securely destroyed or anonymized unless such data is required to be stored for certain legitimate business purposes including but not limited to data analysis, accounting, dispute resolution or fraud prevention purposes.
• In the event that there are suspicions of an administrative or criminal offence, fraud or false information having been provided, the data will be stored for a longer period for the purpose of verifying such suspicions and providing data to regulators or other personnel having the responsibility of investigation of such suspicions.
• In the event of disputes or investigations, data will be retained until the claim or investigation is satisfied/resolved or the expiry date of such claims.

Please note that the deletion of your profile by you from the website does not cause the automatic deletion, destruction, or anonymization of your personal data.

Pyranex collects and uses personal data for the purposes of providing optimal service on the website and for Pyranex’s legitimate business purposes. These include the purposes set out below.

• We may use personal data to improve our website by analysing it to better understand our business and services.
• In order to assist with this, we may apply profiles to you based on your personal data and behavioral information (such as the pages on the website you have visited or interacted with). Such profiles may be used as part of our advertising, analytics, and provision of support.
• We may use personal data provided from surveys or feedback to assist with this.
• We may use cookies and other tracking technologies to understand and analyse your online experiences. This may be by reference to how you have interacted with our website. We may combine such information with personal data.
• We use personal data in our efforts to prevent fraud. If false or inaccurate information is provided and fraud is identified or suspected, your personal data may be passed to fraud prevention agencies and may be recorded by us or by them.
• We may contact you with promotional messages regarding the website and on occasion products and services of our selected business partners. You will always have an opportunity to opt out of this use.
• We may use your personal data to enforce our terms and to meet our legal and regulatory requirements which may include disclosing your personal data to third parties, the judiciary and/or regulators, governmental agencies or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world.
• We may record any requests for your information made by law enforcement, regulatory, governmental, or judicial bodies.
• In the event that we undergo a re-organisation, we may need to transfer some or all of your personal data to the relevant third-party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed re-organisation.
• We may also need to transfer your personal data to that re-organised entity or third party for them to use for the same purposes as set out in this policy.

We may contact you with promotional messages regarding the website and our selected business partners’ products and services by email, SMS, social media and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing on our website.

Pyranex shares and discloses your personal data to third parties for the purposes and lawful bases set out in the section above titled “How and why we use this personal data”. These third parties may include service providers and advisors.

Pyranex is committed to ensuring the safety of all Users of our service. We take all reports of misconduct seriously and we reserve the right, at our discretion, to volunteer information to third parties, law enforcement, regulatory, governmental or judicial bodies where required by applicable law or regulation or where we feel is necessary.

If we are made aware that third parties, law enforcement, regulatory, governmental, or judicial bodies require information about your personal data for an administrative or criminal investigation or in relation to legal claims we will comply as required by applicable law or regulation or to the extent that their request is reasonable, and we are able to supply such personal data.

Personal data that we may provide may include:

• Name(s);
• Date of birth (if available);
• Contact number.

Pyranex may, at our discretion, provide you with notice that we have provided such third parties, law enforcement, regulatory, governmental, or judicial bodies with your personal data.

We reserve the right to proactively initiate police reports if we become aware of action or behaviour that may constitute a threat to safety or is of a criminal concern.

No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic, and procedural safeguards to protect your personal data in accordance with applicable data protection legislative requirements.

All personal data you provide to us is stored on our servers, accessed, and used subject to our security policies and standards.

Pyranex may disclose personal data to our third-party service providers, subject to contracts with those third parties.

These may include:

• IT or payment services providers and
• Data centers amongst others.

Where transfer of data to a foreign country is necessary, your personal data shall only be transferred to foreign countries in which it has been determined in line with provisions of applicable laws, provide adequate levels of protection.

Only authorised employees of Pyranex and partners have access to the personal data, and they may access the data only for the purpose of resolving issues associated with the use of the services.

You have the right to opt out of marketing communications at any time. To do so, You can contact us at contact details specified below.

Under certain conditions, you may have the right to:

• Be provided with details about what personal data we hold about you and to be provided with a copy of your personal data;
• Require us to update any inaccuracies in the personal data we hold. In order to assist us with this, please keep your user account information in the website up to date, or contact us at contact details specified below to inform us of any updates that should be made to your personal data;
• Withdraw your consent (where our processing activity is based on your consent);
• Be provided with a copy of the personal data you have provided to us in a machine-readable format so that you can transfer it to another provider or ask us to transfer this to another data controller;
• Require us to delete personal data;
• Restrict how we use your personal data whilst a complaint is being investigated; and

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

If you would like to exercise a right, we encourage you to contact us via the contact details specified below. If you exercise any of these rights, we will check your entitlement and respond in most cases within a month.

If you are concerned about an alleged breach of data protection law or any other regulation by us, you can contact us at support@forthcm.com. We will investigate your complaint and provide information about how your complaint is handled.

Please be advised that if your complaints are not satisfactorily addressed, you may file a complaint with the relevant data protection authority. The supervisory authority is the Nigerian Data Protection Commission (NDPC), and you can send your complaint via email to info@ndpc.gov.ng.

In the unlikely event there is a legal dispute between Pyranex and You, you agree to be bound by the governing law and dispute resolution policy in our terms and conditions.

Our websites may contain links to other third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of your personal data. Please check these policies before you submit any personal data to such third-party websites.

Certain personal data can be viewed and corrected in the Pyranex website. If you have any disputes, questions or concerns about this privacy policy or your personal data, we encourage you to first contact us at contact@pyranex.com

This privacy policy was last updated on 06.10.2023 . Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified by email. Please check back regularly to keep informed of updates or changes to this privacy policy.